--- title: "Mobile App Usage: A Complete Guide to Effectively Manage Processes" description: Below, we present a complete guide to using the mobile application. We will explain each of its main features, detailing how you can make the most of them. --- [Skip to content](https://ayuda.terrand.app/en/basedeconocimiento/uso-de-la-aplicación-móvil-guía-completa-para-gestionar-procesos-eficazmente#main-content) English Show submenu for translations ![Frame 167.svg\]](https://ayuda.terrand.app/hubfs/Frame%20167.svg) Open main navigation Close main navigation - English Show submenu for translations - [Visit Terrand](https://www.terrand.app/) [Visit Terrand](https://www.terrand.app/) Terrand Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://ayuda.terrand.app/en/basedeconocimiento?hsLang=en) 2. [Mobile App](https://ayuda.terrand.app/en/basedeconocimiento/mobile-app?hsLang=en) # Mobile App Usage: A Complete Guide to Effectively Manage Processes ## Below, we present a complete guide to using the mobile application. We will explain each of its main features, detailing how you can make the most of them. --- ### Introduction   Below, we present a **complete guide** to using the mobile application. We will explain each of its main features, detailing how you can make the most of them. ### **Login** Access to the app is **simple and secure**. You will need to enter your **username** (email) and **password**. Additionally, you will have the option to select **"Remember Me"** to save your credentials, allowing for quicker access in future sessions. To make it easier to see, you can **view the password** you are entering by clicking on the "eye" icon. If you forget your password, simply click on **"Forgot my password"** and you will be redirected to the website to follow the steps and generate a new one. **Single Sign-On (SSO)** is **now available** ### **Home** Once inside, you will have access to an **overview of your processes**. On the main screen, you will see a summary with the following data: - **Pending Processes**: The total number of processes that are still unfinished in your account. - **Total Processes**: The total number of processes registered in your account. - **Created by Me This Month**: The processes you have initiated in the current month. - **Completed by Me This Month**: The processes you have completed in the current month. You will also find a list of **My Pending**, showing the most recent pending processes for quick access. If you want to see more details, the **View All** button will take you to the complete list of your pending processes. ### **Menu** The app’s **menu** is designed to provide easy access to all available sections. Inside, you will find the following options and modules: #### **Pending/Execution** In this section, you can view a list of **cards** corresponding to the pending processes you have access to. Each card will display the following information: - **Process number** - **Process name** - **Related site or asset** with the corresponding code - **Creation date** - **Process status** #### **Create New** From the "+" icon in the menu, you can initiate a **new process**. A list will appear with the names of the **sites** and the **number of available stages** for each one, allowing you to select the appropriate site to create a new process. #### **Search** The **search** feature will allow you to view a list of **sites or assets**, showing the code and type of site/asset to which each belongs. Once you find the site/asset you are looking for, you can access its **profile** and consult a list of the processes that can be created for that site. ### **General** The app offers **key features** to manage your processes efficiently, even without an internet connection: - **Sync**: Once the app reconnects, you can **sync** the finalized processes that are pending upload, uploading them in bulk from this section. - **Update**: This option allows you to connect to the internet and **update** both the list of pending processes and the home information. - **Scan QR**: Use the camera to **scan a QR code** of a site/asset, which will let you access its profile and view the processes you can create from there. - **Trainings**: From the app, you can access **training courses**, already logged in with your mobile user. - **Language**: The app is available in **Spanish and English**, to facilitate its use in different languages. - **Help**: If you need assistance, the app includes a **knowledge base** and support via **WhatsApp**. - **Log Out**: An option to securely **log out** of your session. ### **Partial Information Saving** The app allows you to **save your process progress partially** to avoid data loss. There are two ways to save: - **Automatic**: The app will automatically save the data, notifying you via a message at the top of the screen. - **Manual**: Using the **purple floppy disk button**, you can manually save information at any point during process execution. This button is floating, both when creating a new process and when continuing a pending process. #### **Save multiple times** You can save partial information as **many times** as needed. #### **“Partial” List** In the **Pending** tab, you will find a section called **"Parciales"** where you can view the saved processes. Once a process is completed, it will be removed from this list.   --- ### **Conclusion** We conclude the article by **inviting you to review the hyperlinks** to dive deeper into each module for more information. And if you **cannot find** the information you are looking for, feel free to **contact us**. - [Administrator User](https://ayuda.terrand.app/en/basedeconocimiento/administrator-user?hsLang=en#main-content) - [Initial configuration](https://ayuda.terrand.app/en/basedeconocimiento/administrator-user?hsLang=en#initial-configuration) - [Key entities](https://ayuda.terrand.app/en/basedeconocimiento/administrator-user?hsLang=en#key-entities) - [Resources / Operations](https://ayuda.terrand.app/en/basedeconocimiento/administrator-user?hsLang=en#resources-operations) - [Processes](https://ayuda.terrand.app/en/basedeconocimiento/administrator-user?hsLang=en#processes) - [Regular User](https://ayuda.terrand.app/en/basedeconocimiento/regular-user?hsLang=en) - [Mobile App](https://ayuda.terrand.app/en/basedeconocimiento/mobile-app?hsLang=en) - [PROCESS](https://ayuda.terrand.app/en/basedeconocimiento/process?hsLang=en) [![Chill listening crop-3](https://ayuda.terrand.app/hubfs/Frame%20167-1.svg "Chill listening crop-3")](https://www.terrand.app/) Help Center Copyright © 2026, Terrand